Aurora Medical Center - Grafton at 975 Port Washington Road in Grafton, Wisconsin

Customer Reviews about Aurora Medical Center - Grafton

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  I recently had to visit the ER and ended up with emergency surgery. The ER staff was terrific and handled my immediate needs with competence and care. Unfortunately I had to wait for surgery because I had eaten recently, so they transferred me to a comfortable room. The nurses were kind and attentive. If I signaled for help, someone was always there. The surgery also went well. My only complaint was the poor training I received on the cath I needed to use at home for a couple of days. For some reason (maybe pressure from insurance), they released me that same night even though I was exhausted and asked to stay overnight. The nurse on duty struggled through the training (at 9:00 pm), and we were too tired to benefit much from it. Allowing me to rest overnight and receive the training in the morning would've been a more patient-friendly decision. A few days later someone from the hospital called to check on me, but didn't leave a voicemail. When I returned the call I was told the nurse was busy and would call me again that day. She never did. If she had, I would've shared this feedback directly rather than here.
  November 22, 2017

  by pat seghers
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  What an awesome facility and staff!! All were very friendly, attentive and professional. I really appreciated the staff anticipating and suggesting things to make my experience more comfortable. I will be returning soon for a more extensive surgery which will be done robotically. How wonderful to have a "state of the art" facility, along with a nationally recognized surgeon for my particular issue! I have complete confidence that my upcoming procedure will be successful and that my care will be awesome.
  February 02, 2017

  by CELESTE HATHAWAY

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